Ladies and gentlemen, thank you for standing by. Welcome and thank you for joining the SAP Q3 2024 Earnings Conference Call. Throughout today's recorded presentation, all participants will be in a listen-only mode. The presentation will be followed by a question-and-answer session. [Operator Instructions] I would now like to turn the conference over to Alexandra Steiger, Global Head of Investor Relations. Please go ahead.

Good evening, everyone, and welcome. Thank you for joining us. With me today are CEO, Christian Klein; and CFO, Dominik Asam. On this call we will discuss SAP's third quarter 2024 results. You can find the deck supplementing this call, as well as our quarterly statement on our investor relations website. During this call, we will make forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations and assumptions that are subject to risk and uncertainties that could cause actual results and outcomes to differ materially. Additional information regarding these risks and uncertainties may be found in our filings with the SEC, including but not limited to the risk factor section of our annual report on Form 20-F for 2023. Unless otherwise stated, all numbers on this call are non-IFRS and growth rates and percentage point changes are non-IFRS, year-on-year at constant currencies. The non-IFRS financial measures we provide should not be considered as a substitute for or superior to the measures of financial performance prepared in accordance with IFRS. Christian, now over to you.

Yes, thank you Alexandra, and hello to everyone on the line. Welcome to today's earnings call. As we are already getting closer to the end of the year, I'm happy to say we are well ahead of our plans for 2024 and fully on track for our 2025 financial goals. Clearly, Q3 was another successful step on SAP's transformation journey. Let me quickly explain you why. Again, total and cloud revenue growth accelerated also by winning many net new customers. Operating profit developed better than expected because many underlying measures of our transformation program start to unfold. And at the same time, we continue to deliver innovation focusing on business AI. Our AI strategy plays a key role across our cloud ERP suite. Roughly about 30% of our cloud order entry in Q3 were deals that included AI use cases. Finally, we successfully completed the tuck-in acquisition of WalkMe, which is a perfect fit for our business transformation portfolio. Let me now talk you through the key metrics for Q3. Current cloud backlog increased 29% and reached EUR15.4 billion. The increase was almost entirely organic, with WalkMe adding only a slight bit on top. Total revenue growth was once again in double digit territory, with best-in-class renewal rates for cloud and our support business. Cloud revenue growth accelerated to 27% and came in at EUR4.4 billion. And, even more important, our Cloud ERP Suite was again the main driver of the top-line growth, with accelerated growth of 36% to EUR3.6 billion. Operating profit increased 28% and reached EUR2.2 billion with an excellent operating margin of 26.5%. The share of more predictable revenue is now at 84%. I guess it's fair to say that all the hard work to drive SAP's cloud transformation over the last four years has led to a highly resilient, as well as innovative company and offers us a strong foundation for many successful years to come. Behind the impressive results there are so many exciting customer stories. It's impossible to mention all the key wins, but let's have a look, for example, at retail industry. In Q3 we signed a wise deal with Schwarz Group. Schwarz is the parent company of the well-known supermarket chain Lidl and Kaufland, operating about 14,000 store with almost 600,000 employees. I was closely involved in the conversation for this partnership. It was all about WISE as a key enabler to redesign the end-to-end core processes of Schwarz to leverage in the cloud the latest innovations around business AI, and to achieve their long-term growth and sustainability growth, for example, with the Green Ledger. In addition, Schwarz Group and SAP will jointly offer [RISE] (ph) STACKIT, Schwarz Group's digital cloud infrastructure, which offers a high degree of digital sovereignty. RISE with SAP is protected by XM Cyber, the Schwarz Group's provider of cloud security solutions. Speaking of world class retailers, Sainsbury's, one of the UK's largest supermarkets chains, decided to become part of the SAP family and selected RISE in Q3. And so did Mercado Libre, an e-commerce leader operating in 18 Latin American countries. With RISE, we will help Mercado Libre to strengthen decision-making through real-time data, front office, back office, supply chain, amongst other things. They are also a business AI customer and have major expansion plans in these areas. Also in Q3, Mondelez closed a wise deal to expand their North America business over to Latin America and to EMEA. It's just great to see, quarter-by-quarter, more and more of the world's hottest companies are joining the WISE movement. So let's now look at tech. In Q3, one of Europe's most exciting tech startups opted for GROW with SAP, our cloud journey offering for net new customers. Mistral AI is creating some of the world's best large language models. They are growing rapidly and see the need for a complete ERP solution to scale their business on a global level. We also have a technology partnership with Mistral. Their large language models are available on the GenAI hub. And we are running Large 2, one of Mistral’s latest modules on SAP infrastructure. Our partners and customers now have access to an excellent LLM alternative hosted on European territory. Staying with tech, NVIDIA went live on RISE in Q3, and that was a rapid implementation that took only six months, thanks to our close collaboration. Also in Q3, the software company Gainsight, a specialist in customer success solutions, signed a GROW with SAP deal. It's just great to see. Quarter by quarter, more and more of the world's hottest tech companies are choosing SAP. They consider our cloud solutions a solid foundation for exponential growth and value creation. They see us as an innovative leader in ERP, business AI, supply chain solutions and more. To say it in short, they trust us to bring out the best in their business and that's something we are very proud of. To close it out there are many other great wins in Q3. For example Dawn Foods, DXC Technology and [Sol de Janeiro] (ph) a subsidiary of L'Occitane Group and Praise Group. And for RISE we also won Mondelez, Roche, E.ON, Equinor and Tetra Pak, the who is who in their industries. As you can see, SAP is already very successful at reaching and winning customers. But we can do even better. So how will our future go-to-market model look like? Let me start by saying thank you to Julia White and Scott Russell for their great contributions to our marketing and sales achievements over the past years. Together, we shaped the growth company well positioned to tap into the many opportunities ahead. Going forward, and in the context of our ongoing restructuring, we will send our go-to-market setup even more strongly around our land and expand strategy with a strong focus on adoption and consumption. First, we are making our operating model clearer and more streamlined, reducing the number of the different job profiles with the goal to improve productivity and our sales ratio. Second, we will empower our partner ecosystem to go big in the mid-market. By that, we are expanding this highly profitable sales channel and pushing our future growth. Third, to get even more steam behind our land and expand strategy, we are overhauling our commercials, including how we package our solutions. This will go hand in hand with revised incentive structures for our colleagues in sales. Let me tell you, Q3 was not only a successful quarter in terms of customers and growth, but also in terms of innovation. This was very evident at TechEd, our technology and developer conference. Let me share some highlights with you. Starting with Joule. Our digital copilot just celebrated its first birthday and we announced a major, major upgrade. We are supercharging Joule with collaborative AI agents. Most AI chain instances are fit to perform only one type of task in sales, in HR, in supply chain. But however, many key processes cut across departments. Financial predictions, for instance, involve data from sales, supply chain management, HR and other functions. [indiscernible] will soon be able to orchestrate several AI agents to carry out such complex processes end-to-end. That's possible, because SAP speaks the language of all corporate functions. We are not trapped in one silo. So while many in the software industry talk about AI agents these days, I can assure you, Joule will be the champion of them all. So far, we have added over 500 skills to Joule and we are well on track to cover 80% of the most frequent business and analytical transactions by the end of this year. And in Q3 alone, several hundred customers licensed Joule. Our progress was also accelerating with regard to the other elements of our AI architecture. Well ahead of time, we reached a goal to embed over 100 AI use cases across our solutions. And the GenAI hub, consumption by our partners more than tripled from Q2 to Q3. And even better, the consumption by our customers more than quadrupled. Finally, there was one more thing at TechEd with regard to business AI, something we worked on since a few years. We announced the SAP Knowledge Graph. The Knowledge Graph captures decades of business process knowledge and allows GenAI to deeply understand SAP systems with regard to structured data, the tables, the connections. That in turn enables GenAI to provide much more relevant, reliable and context sensitive answers. It will allow Joule, for example, to carry out the complex tasks I just mentioned. The Knowledge Graph will and is a real game changer in our industry and we are the first to accomplish it at this scale. We have had a bit of an unfair advantage of course. We can rely on decades of domain know-how and the wealth of data in SAP's system. So in summary, Q3 was another strong quarter for SAP. Revenue growth accelerated and our profitability continued to develop very positively. Against this background, we are confidently raising our outlook for 2024. We are now expecting an operating profit of EUR7.8 to EUR8 billion. And we are also happy to confirm that we are on track towards our revised 2025 financial ambitions with continuous double-digit total revenue and operating profit growth in the years to come. And with that, over to you, Dominik.

Thank you, Christian. And thank you all for joining us this evening. We have successfully navigated another quarter despite the ongoing complexities of the macroeconomic environment. Demand for our solutions remain solid in Q3, driving steady expansion of our current cloud backlog and strong cloud revenue growth, which grew by 29% and 27% year-over-year, respectively. In Q3, deals exceeding EUR5 million accounted for more than 60% of cloud order entry, reflecting continued confidence in our offerings and strategic direction. The continued disciplined execution of our transformation program, combined with a slower-than-anticipated ramp in our hiring activities contributed to exceptional growth in non-IFRS operating profit and a significant increase in free cash flow. Our investment in Business AI are also starting to show positive results, creating new opportunities and deepening customer engagement. Now with the added capabilities of WalkMe, we are able to further improve work flow execution and user experience, positioning SAP well to deliver unparalleled value to our stakeholders. Let me now go into further details regarding our financial highlights. Current cloud backlog reached EUR15.4 billion, up 29%. Absent the first-time inclusion of WalkMe, CCB growth would have remained virtually flat compared to the prior quarter. Cloud revenue grew by 27%, fueled by the sustained strength of our cloud ERP suite, which saw another impressive quarter with an increase of 36%. This marks the 11th consecutive quarter of cloud ERP suite growth in the 30s, now representing approximately 84% of total cloud revenue. [indiscernible] and the first-time inclusion of an approximately EUR50 million revenue contribution of WalkMe cloud revenue would have accelerated by 1 percentage point sequentially. Software license revenue showed remarkable resilience with a decrease of only 14% in the quarter. Finally, total revenue was EUR8.5 billion in Q3, up 10% year-over-year. This performance was primarily driven by the strength in cloud revenue and demonstrates how the positive revenue mix effect is driving gradual acceleration in our top line. Now, let's take a brief look at our regional performance. In the third quarter, SAP's cloud revenue performance was particularly strong in APJ and EMEA and robust in the Americas region. Brazil, Chile, Germany, Italy, India, Japan, and Spain had outstanding performances in cloud revenue growth, while China, Saudi Arabia, and the U.S. were particularly strong. Now moving on to the bottom line. Our non-IFRS cloud gross profit increased by 28%. This was supported by an improvement in cloud gross margin from the year ago period, expanding 0.6 percentage points to 73.7%. IFRS operating profit in the third quarter was up 29% to EUR2.2 billion. Finally, non-IFRS operating profit rose by 28% to EUR2.2 billion. Operating profit growth was mainly driven by strong revenue growth as well as disciplined execution of the 2024 transformation program. Basic non-IFRS earnings per share in the quarter increased 6% to EUR1.23. The IFRS effective tax rate for Q3 was 33% and the non-IFRS tax rate was 33.4%. Now on to our cash generation. Free cash flow for Q3 increased in nominal terms by 44% to EUR1.2 billion with approximately EUR3 million were paid out for restructuring. The positive development was primarily attributable to the increased profitability and lower tax payments. And for the first nine months, free cash flow was up 47% to EUR5 billion. Now let's move on to our outlook. As you have seen in today's release, we're increasing our 2024 outlook for cloud revenue -- cloud and software revenue, operating profit and free cash flow, which we are adjusting to reflect our updated expectations. While Q3 was another solid quarter in terms of cloud bookings, we would like to remind everyone that Q4 is typically our largest quarter, and performance here will be crucial in achieving our full year targets and our 2025 ambition, which remains unchanged for now. It's essential that we stay focused on executing our strategic initiatives and managing through evolving market conditions. We've also seen that we now expect to end the year at a slightly higher headcount than last year, including the colleagues joining us from WalkMe. This year-end headcount will still include a few thousand colleagues who will leave the company as part of the transformation program on January 1, 2025. For additional details, please refer to our quarterly statement published earlier today on our Investor Relations website. So in summary, in Q3, we were yet again able to prove our resilience and strategic execution on all fronts. We continue to help our customers navigate their digital transformation journeys to the cloud. As a result, we are on track to achieve or overachieve all of our financial KPIs guided in our outlook at the beginning of this year and are further solidifying the trajectory towards our Ambition 2025, as well as accelerated revenue growth through 2027. Thank you, and we will now be happy to take your questions.

Ladies and gentlemen, at this time we will begin the question-and-answer session. [Operator Instructions] We'll take our first question from Michael Briest with UBS. Please go ahead.

Thank you very much. Good evening. Just I think, Dominik, you called out the very strong contribution of large deals this quarter. I think it was over 60% of the order intake. It's normally about 50% in a Q3. Can you say about the total volume of deals? Were they up year on year? And what the pipeline looks like for Q4? And your messaging around the sort of volatile conditions, can you characterize whether the environment is the same as it was when you started the quarter or are things getting a bit more challenging? And then just, Christian, very quickly on the 30% of deals with AI, can you talk to maybe the price up list that you're realizing on that? Thank you.

Maybe I’ll first step at the 60%. I mean, what we do observe is really the kind of installed base large enterprises turning with great momentum. So here we really see the flywheel spinning. So that explains the strong momentum we have there, which gives us, of course, tremendous stability because that kind of installed base is only partially tapped into. And even the ones who are already on the rise journey have not fully converted the installed base on-prem onto cloud. So I think that's the point we want to make here. I think on the demand environment, I think probably Christian is better suited to comment. [Multiple Speakers]

Look, I mean, clearly, Michael, I mean, of course, we hear a lot about macroeconomic challenges. And I mean, look at our home market in Germany. I mean, definitely the economy has its challenges. But still, I would say after Q4, there's rarely a DAX 40 company left who is not yet on the move to the cloud with SAP and RISE. And especially in Germany, Dominik and I also had today a few customer calls. I mean, when you are in a transformation, no matter if it's in the chemical industry or in the auto industry, actually we see no slowdown. I mean, they really see our cloud ERP suite as the only way to restructure their portfolio, to transform to new business models, and of course, also to drive productivity. So when I can trust my business AI with regard to the predictive focus for Q4, and actually we are positive. And now still, of course, as every year there is a huge order entry to close. That's every year the same. So let's get the execution done in the next two and a half months. But then I'm confident. And on the 30% of the AI use cases, yes, absolutely. I mean, the ones which I'm mentioning, they all come with upside. First of all, with value for the customers. I mean, this is in sourcing and supply chain and manufacturing, these are the areas where I would say we see with regard to embedded AI, the strongest uptick, and all that comes with our premium RISE offering or with GROW. And so, yes, there is good upside. But the good piece is also there. I mean, in all 30% of the deals, I mean, I mentioned Mercado Libre, they are starting now with some use cases by far not with everyone. So we also see here the land and expand motion in the quarters to come. And then when you see that the innovation pipeline is now also accelerating with regard to embedded AI, the GenAI hub and Joule, I mean, by [indiscernible] we will also see an expansion of the business AI footprint in the customers where we already landed.

Our next question is from the line of Adam Wood with Morgan Stanley.

Hi, good evening. Thanks very much for taking the question. First of all, congrats on the quarter, very strong again. Can I just ask, you alluded to the management changes during the call, and obviously we've got around 10% of the workforce leaving through the year? And Christian, you also talked about the Salesforce reorganization. Could you just talk a little bit about how you're managing the risks of making sure that the reorganization doesn't cause disruption? As you said, you're going now into fourth quarter, whether there's a lot of business to close, but culturally what you're doing to make sure things don't slip through the cracks and you're able to close the deals that you need. And maybe just quickly on the free cash flow, Dominik, a very, very strong quarter. Could you just talk a little bit about how much of that is structural changes and improvements that we should expect to continue and how much is maybe one off things from working capital that are great to come in but are maybe not repeatable every year? Thank you.

Yes, I can start with regard to the management changes and also the outlook for the next year on growth, on cloud growth and the execution risk you are mentioning. I mean, first, let me clearly again state here, I mean, Scott and Julia did a fabulous job in transforming SAP to the state where we are and I guess today's results also a proof of the great job we as a team have done over the last years. Now, Adam, the good piece is, when you look into the planning for next year, how we then assemble our bookings closes first, what do we have still in the tank for RISE? And then you can see out of the EUR11 billion of maintenance, I mean, one fourth of the customers have started a transformation journey, but there's a ramp. So even in the one fourth of the customers who are on their journey, there is potential left. And I mentioned here some customers in the past who are deeply in the journey and on the journey to move to the public cloud suite, like Exxon and others, and they are now ramping up, ramping, ramping, ramping and they are very satisfied with the way how we use this methodology to transform and then over time drive adoption and of course, high value for the company. Then second, net new. So this is with GROW a huge uptick and I see there even further potential. I'll come in a second to that. Then the land and expand cross-sell. I mean, when you look into a typical ECC system, we were good in finance, procurement, supply chain manufacturing, but very transactional. Now in the cloud, I mean, when you look at demand and supply chain planning, workforce planning, skills-based, not profile-based, when you look into omnichannel, order volume, high billing scenarios, these are all things which we didn't even offer at the ECC. So you also see there is no question anymore about value. There is a ton of value to do this, not only the speed and the agility what you get with the cloud SaaS offerings of SAP, but also with the capabilities. And so that is also offering is once we landed, for example, on finance, we are now making sure that we land then with ECC next and kick some of the best of breed players out. Then we go to sourcing, then we go to supply chain because sourcing needs to be connected to manufacturing. Now, with regard to the execution risk, look, I have to say I'm very close to, of course, some of the large deals. I mean, I'm, of course, talking to our top customers frequently. I also want to feel the pulse of how our product portfolio works, how we also position the value. And now I just had the team together, marketing, sales leadership, and our services leadership for some days. And we really talked through about what can we do more, not in the here and now. Next year, we are seeing a really good healthy pipeline. But what is about in two or three years? How can we expand the channel? We have a huge mid-market, where we still -- where we can massively grow, But not with direct sales. So what can we do better to enable the ecosystem? Let them sell the suite, give them territories, give them more demand coming from marketing via our digital channels, which are way better than two years ago. And then second, when you talk about direct at the top of the house, what can we do better on value engineering with less roles, but better architects, even better specialists really to foster the land and expand opportunity I just talked about. And then with more targeted incentives as this is something that we all know matters in sales. So these are just some examples. So I'm on it and we are on it and I'm very confident. The team is strong. The team really sees the massive opportunities in the years ahead. Everyone is excited. And for Q4, of course, all hands on deck and we are good, we are confident.

The next question is from the line of Fred Boulan with BofA. Please go ahead. Fred, your line is now open.

Yes, thank you. So first of all, on the cloud momentum, so Cloud ERP Suite accelerated quite significantly in the quarter. I don't know if you can comment on any specific drivers there. And then from a CCB perspective, are you trading ahead of your target? Are you still confident? And can you share a little bit the scenarios around the 27% guidance for this year? I mean, I note some commentary around the macro, but at the same time, a lot of bullishness. So it'd be good to get some of the different dynamics here at play. And then secondly, around gross margin, if you can spend a moment on your outlook here in cloud gross margin in particular. What's the outlook considering the public cloud traction field remains pretty strong, but improving mix of services infrastructure. So any update there would be great. Thank you.

I mean, talking about the cloud ERP, where is the strong growth coming from? I mean, of course, as we also mentioned on some of the customer wins, you see some of the largest customers also now making the move to RISE. It really depends a little bit on the industry if the customers prefer to start with a manufacturing, with the shop floor transformation or if they go with finance and HR first. Commerce is obviously a strong area and then end to end. And then over time, even for the existing customers, we see really healthy upsell also this quarter where we can deliver value and then expand the footprint over time. Second, the net new was also very strong, especially in the area of HR, finance, where we typically land also in the first step. And then last but not least, let's also not underestimate our platform. Also the ecosystem is much more into this now that we not only integrate our suite, but we also extend our suite, developing our own IP, not customizing the ERP anymore, but building extensions, innovative apps for the different verticals of our customers. And so, that is also, of course, charging the really great growth we have seen in Q3. And then on macro versus pipeline, I mean, look, I mean, without any doubt, also when you look at some of the numbers our peers have delivered, we are actually seeing an ongoing strong momentum, the pipeline, again, the cover which is healthy. But again, before we are now jumping into 2025, let us first deliver Q4. It's a big quarter. It's naturally a big quarter. And once we have closed Q4, we will see each other again in January, and then we will give you also a guidance for 2025. On gross margin, maybe one last piece. As I also mentioned before, the cloud transformation, the underlying measures we have taken is now clearly taking off. I mean, it was the right decision to centralize our cloud operations. It's with Thomas Saueressig, the lifecycle management of the apps gets harmonized. We are rolling out the cloud version of HANA, much more scale, better TCO, better resiliency. And of course, we're also working with the hyperscalers. I mean, we have with RISE and on the cloud infrastructure, we have really some really strong measures we are driving to further optimize not only performance, but again, also the scalability of HANA Cloud running on the hyperscaler infrastructure. But of course, also on the data side we are doing several things to further improve both performance as well as the scalability of our stack. And so, that will also lead to a very healthy expansion of our gross margins in 2025. And with the uptake of our suite and the land and expand and really running all of these solutions on a multi-tenant infrastructure, we are actually very confident that we also can expand our gross margin especially in 2025.

Maybe one comment and there was still an open question on free cash flow, whether that's a structural topic or just more of a phasing topic. I'd say, it appears to be more of a phasing topic. Nevertheless, the underlying performance is quite solid. I mean, you have seen us increase the guidance at the midpoint by EUR0.25 billion. We have not deliberately not changed the cash flow outlook for 2025. We've raised it in the last quarterly communication. But of course, the current cash performance helps us further solidify our outlook. We're going to move in the very near future, i.e. in January, from a kind of ambition 2025 to an outlook 2025. And of course, we want to make sure that we have the typical kind of high quality, high confidence level on whenever we guide the outlook. So I think there is more confidence level than what we usually have in kind of mid to long-term ambition. Now, on the CCB growth, I want to add that, we do still see quite some significant headwind from the transactional business. Actually, our transactional business has, if anything, declined mid-single digit percentage points. So, the macro is very much felt at SAP too. But on the other side, you see that Cloud ERP Suite growth was growth at 36% despite that headwind. And it's also important to keep that in mind for the bridge from CCP into cloud revenue growth. I mean, from the midpoint 2025 to our ambition -- sorry, midpoint 2024, outlook 2024 to the ambition 2025 target of EUR21.5 billion. If you take the ForEx into account, we need about a 26.5% cloud revenue growth, which is almost there yet. There is a very, very minor impact from our WalkMe acquisition on cloud revenues. I think if disclosed that is EUR14 million in the Q3, so it's very, very little. By the way, we've also a little bit of a headwind from losses we absorb in the integration, but that's completely absorbed by other outperformance. And on the CCB, we have initially said that we will exit the year 2024 at a similar level as at prior year, which was 27%. And actually, if you want to be at 26.5%, and even if you have a very adverse scenario on transaction revenue in your head, which is not necessarily the default assumption, you have probably not more of certainly, not more than 1 percentage point dilution. So as soon as you are at 27.5%, you are pretty much secured for next year's ambition. So this is a little bit the framework, how to triangulate into next year. So it's just on the right trajectory for hitting our ambition. And also on the cloud gross margin, as already commented by Christian, you can almost take a ruler. If you look at the kind of grinding up in the cloud gross margin and you cannot almost linearly extrapolate eliminating the noise of any given quarter, you see that the kind of 75% is exactly what's in the cart. So I feel that what we've printed, so to speak, in Q3 is kind of nicely triangulating with the ambition 2025. So it all fits together very, very nicely.

The next question comes from the line of Jackson Ader with KeyBank Capital Markets.

Great. Thanks for taking our questions, guys. First one is on just your current assessment of, I guess, the risks or due to some of the investigations that are underway in the US related to the practices with government agencies. And then, can you size how large your US federal business is in terms of the mix of the overall business? Thanks.

Would I have a stab at that. Yes, first of all, there's actually not really new news on this one, but maybe for the benefit of everyone here, a small kind of reminder of what has happened. First of all, for many years, and I'd say like many other tech companies, we've been serving US governmental entities via the typical reselling partners such as Carahsoft. So that's really common industry practice. Now in August 2022, we received a so-called Civil Investigative Demand, so CID, from the US Department of Justice. And that involved us and Carahsoft and others. And since then, we have fully been cooperating with the DOJ. And we plan to continue to do so, of course. Now, in September this year, there was a search of the Carahsoft offices by the FBI. And I say by now, we can say that we are really confident that this has nothing to do with our case here. And we have actually gotten assurance in writing by Carahsoft that the FBI search was completely unrelated to SAP and [NS2] (ph), as well as to the DOJ's Civil Investigative Demand from 2022. So this is a different story. And of course, we continue to be fully committed to ensuring that our sales practices comply with all applicable regulations. So this is all I can say at this stage. And that's the status we currently have.

And look, also the relationship there with the US public sector, like the DOD and other agencies, I mean, it remains strong intact. And then as Dominik just said, I mean, the recent investigations have nothing to do with the case started two years ago. And with regard to the size, I mean, obviously next to Germany, the US, strong in Australia and the UK, it's actually so the same size like we see in other countries. But also there, I mean, in all public sectors, I have to say, I mean, this was clearly the part of the customer base, which took some time, with the move to the cloud. But now also with the buildup of sovereign clouds, we see strong momentum in many countries in the world.

And recall, the US is about a third of our revenue base and then if you apply a typical kind of government agency ratio, which is certainly a small fraction of that, you see that kind of we talk about low single-digit revenue contribution, but again, that's still an extremely appealing market we want to fight for going forward.

Our next question comes from the line of Mohammed Moawalla with Goldman Sachs.

Hi, Christian. Hi, Dominik. And congrats on the [indiscernible]. Two from me. The first one, Christian, you talked a lot about the kind of line of business portfolio and the opportunity to kind of cross an upsell into the base, even as customers sort of migrate to kind of S4 in the cloud. Can you talk about the specific domains and the kind of runway you have still to go in the installed base to kind of drive some of that uplift? And then secondly, Dominik, your comments around the transaction revenue, outside of the kind of transaction revenue, maybe you've seen any kind of impact in terms of closing into business around close rates or kind of migrations, perhaps impacting the CCB or being a headwind around CCB or is that going to continue to evolve as you expected? Thank you.

Now, with regard to your first question, I mean, look, last week with the whole leadership team, we really deep dived into the installed base and into our land and expand strategy. And I have to say, it's remarkable the kind of growth which has gotten us to today's state and the strong Q3 performance. But when you look at the metrics and when you look how we go to market today, I'm so convinced there's much more upside for us. And why? We land our customers in the cloud. Typically, they start with finance. Today, you have to imagine we have our finance sellers, we have Ariba, we have Concur, but they're all serving the finance community. Why not connecting them much better? Why not giving them the cross-sell incentives to break these silos? When you talk about -- when you land with sourcing, you have to have also the order management and the billing in place. Vice versa, if you do direct procurement with our S/4HANA, why not actually building one procurement platform with Ariba? And so, we want to break these silos and we want to connect the dots around the business processes of our customers. And when we see how many cross-sell potential we have in our HR installed base, in finance, in spend, in CX, in supply chain, this is massive. And then our resellers always sold a suite in the on-premise days. Today we have resellers for finance, for procurement, for conquer. They are for sure can do the same like they did in the on-premise days. Let them capture the mid-market by enabling our resellers growth, bring our partner teams together, enable them to sell the suite, to sell business processes. There is for sure upside. And then last but not least, when you look into the installed base and still see the complexity a customers built into their ERPs, there is much more upside also with the SIs with regard to certifications, enablement, and be also a little bit more prescriptive in the way how we build certain things on the platform, which then also gives us upside in the installed base. And these are just three levers. On the marketing side, we are doing a lot to excite the CIOs. But I'm also convinced we can do a bit less and then we can also expand our footprint to the other buying centers and then connect the LOB events we are driving and really show them also the benefits of the suite. When you're looking at the CFO, the CFO should be happy when he sees how SAP can connect the financial planning with the HR planning and the supply chain planning. Just met a CFO of a large US customer. He didn't even know how we can run end-to-end planning. And today he has a lot of best of breed with a lot of data integration layers on top because, everything is stuck in silos. And this is something what we can even do even much better than what we do today. And this is the upside we are talking about. Of course, needless to say that only one fourth of our customers started now their transformation and their journey to the cloud. So there's also per se upside also coming from our on-premise installed base, which we are then adding on top to the points I just mentioned.

And look, I mean, maybe one last piece, it's -- I know that maybe some of you see this as a risk, I see this as a great opportunity to have the team together for some months. I mean, I know the team, I actually also quite confident that we know how to connect the dots. And so, I can make also now fast decisions with the team, push the transformation forward. And I guess the team also feels now how the different elements of our go-to-market structure now comes together. So I'm actually really excited about the work we are currently doing with the team on our transformation and the kind of upside we are just building for the years to come.

The question on transaction revenues and CCB development. I mean, the only thing to call out on CCB Q4 is that, it's more difficult comms. We have integrated last year the acquisition of LeanIX. So that makes it a little bit harder to kind of generate the growth of CCP. And then there was a huge booking quarter in Q4, of course, and we try as well as we can this quarter. But this is the only thing I want to call out. Otherwise, it's a very normal development, I would say. And on transaction revenues, it's the most kind of cyclically sensitive parts of it, in particular, temporary workforce, which are suffering most. It's not surprising in the current macro backdrop. So, we would anticipate that as soon as macro is kind of becoming a little more conducive, that would also recover. And then let's not forget at the end of the transformation on our business network, there is opportunities to resuscitate growth. Once we have gone through this phase of transforming the business model, as you know, we have basically waived fees for suppliers and that has been reducing revenue run rates. But now we also see the snap back effect from higher onboarding numbers and that should bode well for resuscitation of growth. So -- but again, as I mentioned, we think we are actually prepared for continual pressure on that side, if need be, by very strong CCB.

The next question is from the line of Mark Moerdler with Bernstein.

Thank you so much for taking my question and congratulations on the strong quarter. If you don't mind, I'm going to ask each of you a question. Dominik, can you give us any color on how you think about GenAI? Whether it's going to have any negative impacts on cloud gross margins, especially as it becomes more used and scaled? And then Christian, given macro concerns about large complex projects, can you give any color on how the ECC customers are starting to move to S4 and cloud? Is the rate in line with prior expectations? Are they planning to directly move to the cloud? Really appreciate it. Thanks.

I mean, if you look at Ambition 2025, we see a continuous expansion in line with the improvements we've shown in prior years. I'd say really the more gradual improvement, which is more due to economies of scale than the one-off strong improvements we have been reaping by virtue of the Cloud Convergence Project, which was a big transformation project. So now, of course, the kind of initial ramp of our AI activities already reflected in that. I think beyond years 2025, so if you look into 2026, 2027, it's kind of speculative one way exactly that will move the gross margin because frankly, the pricing is still in flux. We have to see how much of that will kind of be accretive versus or part of normal offering. And -- but it will definitely add incremental gross profit. Our focus is very much on maximizing the gross on the absolute gross profit we drive because that will ultimately drive free cash flow and the company valuation. So we're not too hung up about the margin itself. But for 2025, there is no kind of risks out of that, I would say.

We've got two large enterprises, large projects, ERP projects in the context of today's market environment. Look, Mike, I'm so, so happy to see that finally, RISE is the kind of methodology offering what I always aspired it has to be. Today, large customers like today, the one we had in the morning with Dominik, really asked SAP to really give our best practices from 20,000 customers in their industry to really get the complexity out of their business processes. And so, this large customer has clearly understood and I really want to transform. It's not about putting my ERP on a cloud infrastructure. It's about the business processes first. And actually the cloud is also giving SAP and the customer the discipline to get the complexity out of the business processes and the differentiation with AI with the vertical extensions we build, but we don't customize. We drive discipline. We drive productivity. And now, when we look at the methodology and then how we can measure the custom code, how we can support these projects and really giving them the productivity numbers before and after and giving them the statues, I mean this is great. And then, obviously, it's on the customers, as I said earlier, Mike. I mean, no one goes in and says, hey, I do it all at once. I mean, this would completely overload every IT organization on the planet. But what we then saying is, hey, where is your highest pressure? Is it in the front? Is it in the supply chain? Is it in the core processes of your back offices? And then we go in and then we have the architects, we have our partners with us, and we have the customer at the table. And I have to say the methodology now is really proven. And customers come to us and ask us, please challenge us. Challenge us SAP to really get the complexity out of the business process and give us your best practices. When we see that you are running NVIDIA, when we see that you're running Amazon, when you see that you're running the largest customers on this planet, while also supporting some unicorns to scale around the planet, you have this knowledge what we need to transform. And that is the sentiment what we are seeing. So despite the macro, we see a very, very high interest to move forward. And this has -- of course, there is an end of maintenance. But clearly, clearly, clearly, it's the value and the need to transform is clearly the number one driver for our cloud growth.

The next question comes from the line of Sven Merkt with Barclays.

Good evening. Thanks for taking my questions and congratulations to the great quarter. Maybe first, can you provide us a bit more color on the support revenues? First, why did the support revenues decline less in Q3 than in Q2? And secondly, how should this trend from here, based on what you see in the cloud migration pipeline, should we see a visible acceleration in the decline of support revenues over the coming quarters? And then it would be also great if you could comment just if there's anything specific we should take maybe into account around the cost for Q4, as the implied Q4 operating profit and guidance looks very conservative, especially at the low end. Thank you.

Yes, I mean on software support, indeed you're right, constant currency growth was minus 2%. And I think it's a kind of very gradual decline, obviously. I mean, this is a hugely diversified portfolio across customers regions, even according to the phasing of the transformation that Christian described, how they roll over from their on-premise state into the cloud. So, if there is a percentage point up and down on any given quarter, it's more noise around the trend line, and the trend line will gradually see accelerating decline because more and more growth, which bodes well on the other hand for the cloud revenues. And it's quite intuitive if you want to kind of continue sustain the high growth numbers on cloud ERP suite, you need basically to be the bigger and bigger base. And for that, you need to convert more and more maintenance base. And of course, if you have only penetrated, so to speak, as Christian had mentioned before, a quarter of the installed base, and they are now paying both the maintenance of certain instances and on instances they have already converted the cloud revenues as this basis grows, and then the cannibalization will also grow. That's just mathematics. So, it will be a very gradual decline. Now, a good question on the Q4. You said cost development. I would put it a little bit larger. It's kind of the operating profit development. And the biggest factor in there is actually what we have been kind of embedding on software. You recall that we were a little bit careful in software for the full year guidance now, especially Q3 was, as I mentioned in my introductory comments, extremely resilient and we had only as little as last year's decline of – it was 14% I think, constant currencies. And that's way below what we think is a kind of normal rate there. And so, we have made the assumption that's more of a phasing topic. Also, we really want to be well protected in terms of making sure that any distraction from the transformation that Christian describes is not hitting our cloud business, but if anything, the software business, because you know, this is where we are most vulnerable if we close a deal by end of the year or not. So we have been really prudent on that and said, okay, it's not clear if we will be able to have such a back-end loaded software business as last year. Last year, 48% of the total license income in Q4. This year, we have kind of dialed it down to about 42% or so. So that's still a significant number. But we also wanted to keep it manageable, given all the disruption we're currently going through in the transformation. So that's a quarter of a billionish ticket. How do I calculate that? I look at last year's 6% decline, and then I look at how much gross margin loss you have if you decline by 6%. And then I look at the kind of implied much higher decline in Q4 this year, which shaves off much more profit, frankly. And then the other topic is, frankly, some phasing topics on cost. We have a little bit of a back-end loaded employee bonus programs. We've also decided to increase the matching share for Q4 for the program which is called [OwnSAP] (ph), where our employees get a kind of a subsidy to buy shares. We really wanted to use the strong momentum in the business to make more of them participate, while also avoiding that stock-based compensation goes through the roof and contain that. And we also have the inclusion of the WalkMe business. Now you've seen that in Q3 that was dilutive at a tune of EUR14 million losses because of the losses they have and the integration cost that's post stock based compensation again. And then there is the delayed ramp where we're going to re-ramp. So if you put it all together, it gets you actually a number kind of around EUR400 million, which is kind of explaining the bridge from Q3 to Q4, the deceleration on the year-on-year growth. And what it all means for next year is we're not going to change or touch the EUR10.2 billion non-IFRS operating profit guidance for next year, because we think that's not the right thing to do. Right now, we are really solidly on track on delivering that. And as I mentioned, we really want to convert that kind of ambition into something really solid with an outlook we're going to give in January.

Our last question comes from the line of Toby Ogg with JP Morgan.

Yes. Hi, thanks. Thanks for squeezing me in. A couple of questions. Just on the backlog growth of 29%, just wanted to double check the contribution to the year-over-year growth there from WalkMe? And whether there was actually any slight organic acceleration in the backlog there versus the 28% in Q2? And then just on the on the go to market transformation, Christian, you mentioned a number of factors earlier on in the call. What changes have already been made and already been implemented? And what changes are still to come? And out of those changes, which ones do you think are the biggest needle movers and the most important ones? Thank you.

I'll start with CCB. Also, I said in my introductory comments that the CCB growth excluding, so absent the first time inclusion of WalkMe was virtually flat. So it is -- indeed the 1 percentage point increase is largely stemming from the inclusion of WalkMe. By the way, I already want to mention, at this point that we're not going to be able to really comment quarter by quarter on how that will evolve going forward. Why? Because we also have a cannibalization effect on our business which is called [Enable Now] (ph), which is doing very much what WalkMe is doing. But given that WalkMe is a much broader and better offering, we are kind of phasing that out and displacing it with WalkMe. So this is why it's a little bit blurry. We also had some [indiscernible] business on WalkMe, which is cannibalizing the revenues to some degree. So we'll see a counter effect, so to speak, in the transformation phase when we integrate WalkMe.

Yes. And looking on the go-to-market, I mean, again, after a very strong Q3 order entry and a very healthy pipeline for Q4. Obviously, I don't want to now change the operating model of our go-to-market in Q4, but starting January, what you're going to see is first of all, the massive expansion of our volume business, starting with marketing on the digital, connecting this to territories which are partner owned and then fully automated, no touch. I mean something what we never had at this scale and of course, we also then expecting the partners to invest more into SAP, which they all signal they will do. There's a very great momentum in the ecosystem because we don't want to go too deep with our direct sales team into this mid-market territories anymore. Second, what I also mentioned around the land and expand, we will change a little bit the line of business setup we are having today, finance, spend, let's combine that. Let's also have the cross-sell incentives and the cross-enablement in place to really harvest that we have thousands of employees, central customers. So why can they not do next step finance and connect the teams to join the account planning to various measures, to really expand the footprint in our installed base with regard to the cloud suite of SAP. And then last but not least, what we are then also going to see is, we will on all fronts also driving some further measures on getting more productivity out of our go-to-market module. There are various measures in place, but again, this will kick off in January after we hopefully closed another strong quarter for SAP in the cloud.

Thank you very much Christian, Dominik. And this concludes our call for today. Thank you very much for joining.

Thank you.

Ladies and gentlemen, the conference is now concluded and you may disconnect your telephone. Thank you for joining and have a pleasant day. Goodbye.