Hello all, and welcome to Bright Health Group's Third Quarter 2023 Earnings Call. My name is Lydia, and I will be your operator today. It's my pleasure to now hand you over to your host, Stephen Hagan, Investor Relations Director, to begin. Please go ahead, when you're ready.

Good morning, and welcome to Bright Health Group's Third Quarter 2023 Earnings Conference Call. As a reminder, this call is being recorded. Leading the call today are Bright Health Group's President and CEO, Mike Mikan; and CFO, Jay Matushak. Before we begin, we want to remind you that this call may contain forward-looking statements under U.S. federal securities laws. These statements are subject to risks and uncertainties that could cause actual results to differ materially from historical experience or present expectations. A description of some of the risks and uncertainties can be found in the reports that we file with the Securities and Exchange Commission, including the risk factors in our current and periodic reports we file with the SEC. Except as required by law, we undertake no obligation to revise or update any forward-looking statements or information. This call will also reference non-GAAP amounts and measures. A reconciliation of the non-GAAP to GAAP measures is available in the company's third quarter press release available on the company's Investor Relations page at investors.brighthealthgroup.com. Information presented on this call is contained in the earnings release we issued this morning, and in our Form 8-K dated November 7, 2023, which may be accessed from the Investor Relations page of the company's website. While we continue to work through the necessary regulatory approvals and other closing conditions for the sale of our California Medicare Advantage business, we are not going to be conducting a Q&A session on this call. With that, I will now turn the conference over to Bright Health Group's Chief Executive Officer, Mike Mikan.

Thank you, Stephen, and good morning, everyone. In the third quarter, we continued to make significant progress across our key initiatives. Importantly, the Consumer Care business, our continuing operation, performed well in the third quarter, with our second consecutive quarter of adjusted EBITDA profitability. We have focused the company on our value-driven Consumer Care business, NeueHealth, where we are serving consumers through a differentiated integrated care model. We are aligned with our payer and provider partners clinically and financially to improve the quality and cost of care in both our Care Delivery and Care Solutions segments. We believe we are well positioned for the future of health care as the industry continues to shift to value-based care. On the call today, I'll start with a discussion of our Care Delivery segment, provide an update on our Care Solutions segment, including our ACO REACH business and go over our progress on our discontinued operations. Then I'll turn it over to Jay to provide additional details on our financial performance. Our Care Delivery business had a solid quarter. Excluding the impact of a goodwill impairment recognized in the quarter, Care Delivery produced another quarter of positive operating income and has shown strong year-to-date results. Across the ACA Marketplace consumers served, our medical cost management and member engagement initiatives have been performing well. And in the third quarter, our performance metrics were strong, driving the Care Delivery upside in the quarter. The strong performance in Q3 gives us confidence in the potential for further upside in our care partner relationships. We have taken a conservative amount of risk in these contracts as we get to know the patient populations and care provider networks at our payer partners. But it is important to us that we have an aligned interest with our payer partners and that we are taking total cost of care risk. By successfully delivering on our aligned and integrated consumer care delivery model, we are lowering the cost of care for our payer partners, and we are beginning to recognize the shared upside in these savings. Importantly, we are also seeing high levels of consumer satisfaction in our Care Delivery business, as shown through our high NPS scores and Google ratings. Our Care Delivery business, serving Medicare Advantage consumers, also performed well in the third quarter. Medical costs on our fully capitated Medicare Advantage consumers were consistent with seasonal trends in the quarter and contributed to Care Delivery's gross profit performance in Q3. We believe our performance in our Medicare Advantage risk-bearing relationships, when measured by medical cost ratio, inpatient admissions and NPS and STARS ratings, is among the best in the industry. Turning to our Care Solutions segment, and in particular, the performance in our REACH ACOs. CMS recently released the final results for the 2022 ACO REACH program that showed solid performance for the 2 ACOs we operated in 2022. Our ACOs had a combined gross savings of $30.3 million, a savings rate of 4.4% compared to the benchmark, which was more than 75 basis points better than the program average among all REACH ACOs. Please note that this gross margin is before the mandatory CMS savings rate deduction of 2% and any risk-sharing arrangements with our downstream provider partners. Our NeueHealth [ Pineapple ] ACO was 1 of the top-performing ACOs in 2022, with a gross savings rate of 11%. Our Physicians Plus ACO also produced gross savings, but not sufficient to cover the 2% CMS mandatory savings requirements. The performance of the Physicians Plus ACO was weighed down by the deficit incurred by 1 of our provider partners, Babylon Medical Group. Jay will provide additional details on the impact of the Babylon relationship and their bankruptcy filing. Apart from the impact of the Babylon bankruptcy, our 2023 REACH ACOs are performing in line with our expectations. In 2024, Babylon will no longer participate in our ACO REACH program. Our Care Solutions team has secured additional provider partners to add to our REACH ACOs and is projecting some organic growth from our existing partners for 2024. Although we expect some pressure on top line growth related to the ACO REACH business, we expect overall ACO REACH margins to improve as the terminated providers are projected to run deficits in 2023. The team continues to engage a number of new provider groups on the physician enablement part of the business across payer categories. We see growth opportunities with federally qualified health centers and other provider partners to serve Medicaid as well as a strong pipeline to add to our REACH ACOs. Regarding the announced sale of our California Medicare Advantage business, the regulatory approval process for Molina's acquisition is proceeding as planned, and we expect to close the transaction by first quarter of 2024. Our MA business had a strong quarter, with 17% premium revenue growth compared to Q3 2022. We are performing in line with our expectations on medical costs, with a year-to-date medical cost ratio of 89.9%, excluding prior period items, solid performance on our book of business with a high concentration of underserved and special needs consumers. Our Medicare Advantage team has been working for some time now on initiatives to drive improved utilization metrics and lower medical costs. We have seen the benefits of these efforts with utilization down approximately 10% year-over-year across the book and operational improvements that have resulted in claims inventory down approximately 50%. In the third quarter, we also continued to make significant progress on the wind down of our ACA insurance business. Our claims inventory has continued to decline, consistent with our expectations, and we have clear visibility to the remaining obligations in the business. We were pleased to announce in September that we paid down 80% of our final risk adjustment obligations for the business, and that our insurance subsidiaries entered into repayment agreements with CMS in 4 states to satisfy the remaining risk adjustment obligation. Jay will provide additional details on the repayment agreements, our current capital position, anticipated remaining costs and expected net obligations for the business. I'll now hand it over to Jay to provide additional details on our third quarter performance and our updated outlook.

Thank you, Mike, and good morning, everyone. I'll start with a discussion of our third quarter performance, provide an update on the wind down of our ACA insurance business and go over our balance sheet. I'll then provide a review of our 2023 outlook. Bright Health Group enterprise revenue for the third quarter was $269 million, with strength in Care Delivery segment capitated revenue offset by lower ACO REACH revenue based on an expected revision to ACO REACH benchmarks. Care Delivery segment revenue was $57.1 million in the third quarter. We have had strong performance from a medical cost management perspective year-to-date, and expect that we will realize the upside incentives on certain contracts in 2023. As a result, we started booking a prudent amount of surplus share in the third quarter. This positive momentum was partially offset by consumer attrition and some payer relationships, consistent with our expectations. Net positive outcome in capitated revenue more than offset modestly lower service revenue and a small decline in ACO REACH distributable surplus to our own provider assets. Medical costs and operating costs were approximately in line with expectations. And excluding the impact of goodwill impairment recognized in the quarter, the Care Delivery segment delivered operating income of $10.6 million in Q3. Results in our Care Solutions segment are largely driven by our ACO REACH business. In our ACO REACH business, we contracted CMS and take on the risk related to our provider partners attributed Medicare fee-for-service members, medical cost performance relative to a blended regional and historical benchmark. To the extent the medical costs for our attributed members are lower than the blended benchmark, our ACO earns a surplus from CMS. As medical costs exceed the blended benchmark, the ACO owes a deficit to CMS. We also entered into downstream contracts with our provider partners that have varying levels of risk sharing relative to surpluses earned and deficits incurred. As Mike previously noted, due to Babylon's bankruptcy, we have established a reserve against our receivable, creating a bad debt charge of $22.4 million for the quarter. Additionally, with the end of the Babylon relationship, we now expect to retain full responsibility for the deficits of their attributed members for the balance of 2023, which negatively impacted third quarter medical costs and will be reflected as additional medical costs within our ACO in Q4. The bad debt expense and the additional Babylon deficits are excluded from our adjusted EBITDA, as these are onetime items that don't reflect the ongoing expectations for the business. Year-to-date, we have seen solid performance in our ACO REACH business, and absent the Babylon impact, the net contribution continues to perform in line with our expectations. Care Solutions segment revenue in the third quarter was $200.8 million. Third quarter revenue was impacted by EBITDA adjustment for an expected revision to the full year ACO REACH program benchmark, and we revised our full year revenue outlook based on the new benchmark forecast. Revised revenue forecast was offset by lower medical costs as a result of our most recent incurred cost estimates. As of the third quarter, our EBITDA gross profit in our Care Solutions segment is $4.6 million. Operating income was negatively impacted by certain onetime items related to our relationship with Babylon. However, adjusted for the impact of the Babylon related items, our year-to-date Care Solutions operating income is approximately breakeven. Enterprise adjusted EBITDA was $1.2 million in the third quarter and is $1.9 million on a year-to-date basis. We would note that enterprise adjusted EBITDA includes significant corporate operating costs. In Consumer Care, when combining the Care Delivery and Care Solutions segments, our adjusted EBITDA before corporate expenses was more than $12 million in the third quarter and approximately $36 million for the year-to-date period. We have taken actions in the fourth quarter to reduce corporate operating expenses, rightsizing our corporate operations for the go forward business, which we expect to support enterprise adjusted EBITDA in 2024. We currently plan to provide full 2024 guidance together with the release of our fourth quarter results. Turning to the ACA insurance business wind down, where we continue to make significant progress in the third quarter. As of today, we believe we are more than 98% complete on medical claims in the ACA insurance business. The medical claims expense in the quarter was slightly higher than our prior forecast. On September 9, we announced that Bright Health paid $1.5 billion to the Centers for Medicare and Medicaid Services, satisfying 80% of the final ACA insurance business risk adjustment obligations. We also announced that our insurance subsidiaries in Colorado, Florida, Illinois and Texas entered into repayment agreements for a principal amount of $380 million with CMS with respect to the unpaid amount of risk adjustment obligations. The principal amount of the repayment agreement is due in 18 months from September 15, 2023, and bears interest at 11.5%. As of the end of the third quarter, our ACA insurance business had $289 million in regulatory capital. Net of our forecast for remaining medical costs and other anticipated operating and wind-down costs, we expect to have $220 million in excess capital that we will look to work with the state regulators to recover, including approximately $105 million in the markets with repayment agreements and approximately $115 million in the other markets where we have excess regulatory capital. Total excess regulatory capital netted against the $380 million principal of the repayment obligation results in a net risk adjustment obligation of approximately $160 million before interest costs. Now looking at our balance sheet. As of the end of the third quarter, we had $735 million in total cash and investments, including amounts in our regulated entities. Our nonregulated cash and short-term investments were $113.6 million as of the end of Q3. We had $303.9 million drawn on our $350 million bank facility and $30.7 million in letters of credit on this facility committed to supporting our participation in ACO REACH program. We also announced during the quarter that we entered into a new supplemental credit agreement with NEA for $60 million, which was later expanded by $6.4 million with a new lender. As of September 30, we had $50 million borrowed on this credit agreement. This financing is expected to support the working capital needs of the company pending the close of the California Medicare Advantage business sale to Molina. As Mike noted, we continue to work through the regulatory approvals for the sale of our California Medicare Advantage business, which we announced on June 30. We continue to expect to close the transaction by the first quarter of 2024. We expect the proceeds to bolster our balance sheet, including potential uses such as paying down the ACA insurance business risk adjustment obligations, paying down our credit facility borrowings and general corporate uses. We've adjusted our full year 2023 outlook this morning, with our new revenue outlook largely reflecting the tweak to the benchmark forecast for the ACO REACH business, which is offset by our lower medical cost forecast. We expect 2023 enterprise revenue between $1.14 billion and $1.19 billion. Our forecast for our adjusted operating cost ratio was unchanged at 17.5% to 18.5%. And we continue to expect to achieve enterprise adjusted EBITDA profitability for the year. In Care Delivery, our full year revenue outlook is a range from $250 million to $275 million. And in Care Solutions, our revenue outlook for the full year is between $890 million and $910 million. In Consumer Care, we continue to expect a total of 335,000 to 355,000 total value-based consumers at year-end, including approximately 60,000 from our REACH ACOs, and 275,000 to 295,000 from our value-based relationships with other payers, including consumers in the ACA marketplace, Medicare Advantage and Medicaid. One reminder on our value-based consumers and revenue numbers. Our Care Delivery business has substantial scale, with more than 290,000 consumers served in the third quarter. Over time, we expect to transition those contracts to total cost of care arrangements like we currently have in our Medicare Advantage Care Delivery business with gross revenue accounting treatment. Based on the value-based consumers served today, we believe we would recognize over $1 billion in additional revenue, which would more appropriately reflect the true scale of this business. Our Consumer Care business continued to perform well in the third quarter, and year-to-date results have been strong, supporting our outlook for enterprise adjusted EBITDA profitability for the year. With that, here's Mike with some closing comments.

Thank you, Jay. I want to thank the whole Bright Health team for their hard work as we work to position the Consumer Care business for long-term profitable growth. And as the team continues to work on the wind down of the ACA insurance business and the sale of the Medicare Advantage business. Our Consumer Care business builds on the strength of our unique model at Bright Health. From the start of the company, we have been building a value-driven Fully Aligned Care Model, serving consumers across multiple payer categories. We have a fully capitated care delivery business, partnered with leading payers to serve Medicare Advantage consumers. A scaled business serving ACA marketplace consumers through our clinics and our care networks, with meaningful opportunities for taking on greater responsibility for the total cost of care in our payer contracts, as well as growth opportunities through adding new consumers and payer relationships. We are also expanding our presence in Medicaid, where we support federally qualified health centers as they enter value-based care contracts and move up the continuum of risk-sharing arrangements. Our Consumer Care business is unique in the marketplace in serving consumers across all of these different life stages and health insurance coverage categories. We are focused on driving profitable growth through adding consumers across the payer categories that we serve and moving on the path to total cost of care responsibility in our payer contracts. With value-driven care delivery solutions in Medicare Advantage, ACO REACH, Medicaid and ACA Marketplace, our addressable market is 1 of the largest in value-driven care delivery. As Stephen noted, given the pending regulatory approval of the sale of our California Medicare Advantage business, we won't be conducting a Q&A session today. We will look to update you as soon as possible on any development. Thank you for joining the call and for your interest in our company.

This concludes today's call. Thank you for joining. You may now disconnect your lines.