Sharon Marie Haward-Laird - Head of Investor Relations William A. Downe - Chief Executive Officer, President and Director Thomas E. Flynn - Chief Financial Officer, Principal Accounting Officer and Executive Vice President Surjit S. Rajpal - Chief Risk Officer of BMO Financial Group and Executive Vice President of BMO Financial Group Franklin J. Techar - Chief Operating Officer Mark F. Furlong - Chairman, Chief Executive Officer, President, Treasurer of M&I Capital Markets Group Llc, Vice President of M&I Capital Markets Group Llc, Chief Executive Officer of M&I Marshall & Ilsley Bank, Chairman of M&I Marshall & Ilsley Bank, Director of M&I Marshall & Ilsley Bank, Director of M&I Capital Markets Group Llc and Director of Marshall & Ilsley Trust Company Gilles G. Ouellette - Chief Executive Officer of Private Client Group and President of Private Client Group

Robert Sedran - CIBC World Markets Inc., Research Division Peter D. Routledge - National Bank Financial, Inc., Research Division Mario Mendonca - TD Securities Equity Research Steve Theriault - BofA Merrill Lynch, Research Division Michael Goldberg - Desjardins Securities Inc., Research Division John Aiken - Barclays Capital, Research Division J. Bradley Smith - Stonecap Securities Inc., Research Division Gabriel Dechaine - Crédit Suisse AG, Research Division

Please be advised that this conference is being recorded. Good afternoon, and welcome to the BMO Financial Group's Q4 2013 Earnings Release and Conference Call for December 3, 2013. Your host for today is Ms. Sharon Haward-Laird, Head of Investor Relations. Please go ahead. Sharon Marie Haward-Laird: Thank you, operator. Good afternoon, everyone, and thanks for joining us today. Our agenda for today's investor presentation is as follows: we will begin the call with remarks from Bill Downe, BMO's CEO; followed by presentations from Tom Flynn, the bank's Chief Financial Officer; and Surjit Rajpal, our Chief Risk Officer. After their presentations, we will have a short question-and-answer period where we will take questions from prequalified analysts. [Operator Instructions] Also with us this afternoon to take questions are Frank Techar, BMO's Chief Operating Officer; Mark Furlong from U.S. P&C; Gilles Ouellette from Wealth Management; and Tom Milroy from BMO Capital Markets. We will end the call with some brief comments from each of our group heads on their business outlook. On behalf of those speaking today, I note that forward-looking statements may be made during this call. Actual results could differ materially from forecasts, projections or conclusions in these statements. I would also remind listeners that the bank uses non-GAAP financial measures to arrive at adjusted results to assess and measure performance by business and the overall bank. Management assesses performance on a recorded and adjusted basis and considers both to be useful in assessing underlying business performance. Bill will be referring to adjusted results in his remarks and additional information on adjusted -- adjusting items, the bank's reported results and factors and assumptions related to forward-looking information can be found in our annual MD&A and our fourth quarter report to shareholders. With that said, I'll hand things over to Bill. William A. Downe: Thank you, Sharon, and good afternoon, everyone. BMO's fourth quarter results marked the finish to a year in which the bank achieved record net income and record earnings per share. This performance reflects a well-executed growth strategy and the benefits of a diversified business model. Today, we announced a dividend increase, lifting our annual dividend to over $3 a share. BMO's U.S. segment generated over $1 billion in earnings in 2013, benefiting from continued business growth, particularly strong results in wealth management and capital markets and good credit performance. In U.S. P&C, our Commercial business is performing very well and small business banking pipeline has strengthened, while Personal Banking continues to be impacted by low rates. With the pace of U.S. economic growth expected to be stronger and with consumers continuing to de-leverage, we're well positioned given BMO's geographic diversification, large commercial banking business, integrated North American platform and a strong unified brand. Canadian Personal and Commercial Banking had record earnings this year. We delivered robust volume growth, contributing to notably stronger revenue and income in the second half. We also demonstrated good expense discipline through process simplification and the reduction of noncustomer-facing positions. The senior leaders have new roles as we've reorganized to get even closer to customers. These changes have made us more consistent in execution and agile in responding to customers' needs, fostering the dialogue that builds long-term loyalty. Wealth management had a record year with earnings up, significantly, and increased market share supported by strong asset growth and customer loyalty. Our Canadian retail businesses are both heading into 2014 with very good momentum. We recently appointed Frank Techar as Chief Operating Officer, to lead our North American Personal, Commercial and Wealth businesses, allowing for greater operating consistency. As COO, he'll ensure our investment in both people and technology is deployed to continually enhance the customer experience while lowering the cost to serve. Frank has deep knowledge in both Canada and the U.S. and will draw on cross-border capabilities to grow profitability and market share. BMO Capital Markets had a good year with solid earnings growth and strong return on equity. Market uncertainty associated with the tapering of quantitative easing in the U.S. debt ceiling was a damper in Q4. As Sharon said, Tom Flynn's remarks are going to focus on the fourth quarter, and I'll provide a broader perspective on the year as a whole, speaking to adjusted numbers. Of note, the difference between reported and adjusted earnings over the last 12 quarters has been less than 1%. We have a record year with $4.3 billion in earnings or $6.30 per share, both up 5%. Revenues increased to $15.6 billion and return on equity was 15%. We paid out 47% of earnings as dividends to common shareholders in fiscal 2013. In addition, we repurchased 10.7 million shares under our normal course issuer bid. In the year, volume growth was robust with loans up 8% and deposits up 11%. Credit performance was good, provisions for credit losses were down from last year and Surjit will comment on credit later in the call. We ended the year with a Basel III Common Equity Tier 1 ratio of 9.9%, a very strong position and a differentiator. Concurrent with Q4 earnings released today, we announced our intention to renew our normal course issuer bid subject to regulatory approvals. Share buybacks continue to be a useful capital management tool and when combined with dividends, provide an attractive return of capital to shareholders. We returned over 60% of earnings to common shareholders this year through a combination of dividend and buyback. Turning briefly to the operating groups. Canadian P&C net income for the year was a record $1.9 billion, up 4%. Total loans were up $15.6 billion, or 10%. And deposits were up $7.4 billion, or 7%. Commercial deposit growth was particularly strong, up 12%, with good market share gains year-over-year. Good expense management and improved revenue growth produced strong operating leverage of 2.7% in Q4. We continue to implement system and process enhancements that allow our front-line employees to spend more time, winning new customers and increasing share of wallet. U.S. P&C net income for the year was $633 million in source currency. Our commercial banking team had another strong year, core C&I loans increased $3.5 billion or 19% from a year ago. In personal banking, we've been doing the right things to attract new customers and we're seeing results. Checking and saving deposits were up 8% in 2013. The low rate environment continues to weigh on interest earnings in the short run, however our deposit-rich balance sheet will be a source of increased returns as rates rise. Fiscal uncertainty temporarily impacted consumer and small business sentiment and the mortgage sector has cooled temporarily. But despite these negative factors impacting the consumer, growing loans and deposits has an immediate payoff, which will increase over time. We're earning the trust of customers with strong brand awareness and community presence. BMO Harris Bank ranked #1 out of 30 major U.S. banks in long-term trust in the 2013 American Banker and Reputation Institute Survey. In business banking, we've been very active in customer calling and the pipeline is up 30% from a year ago. There are good opportunities in this business. Wealth management posted annual net income of $861 million and the wealth businesses separately contributed $600 million, both records. Assets under management and administration were up $66 billion or 14%. Our U.S. in-house fund family, BMO Funds, has grown to $11.6 billion in AUM. Over 85% of BMO Funds assets are in the first quartile over a 5-year period as measured by Lipper. BMO Capital Markets had a good year, with earnings up 7% to $1.1 billion and ROE was strong at 19%. In the U.S., we saw good progress with net income over $200 million. The capabilities we've built in the U.S., including expanded distribution, focused research and coverage of strategic sectors are contributing value both in improved profitability and increased competitiveness of our Canadian offering. We expect to see continued improvement in contribution from our U.S. business going forward. In total, 2013 was a year of progress against our strategic priorities while generating the best 1-year total shareholder return among the Canadian banks at 29%. Our 3-year average annual EPS growth rate was approximately 9.4%, in line with our 2013 medium-term objective to achieve average growth of 8% to 10%. ROE was within our 15% to 18% target and we maintained strong capital ratios, exceeding regulatory requirements. We did not meet our medium-term operating leverage objective given softer revenue growth than we had anticipated. But we've demonstrated a consistent expense discipline and improved operating leverage in the second half of 2013, which is giving us confidence we'll do better on this measure going forward. Our medium-term objectives for 2014 remain largely unchanged. The EPS growth range has been updated to 7% to 10% to be consistent with where the industry is in this cycle. To conclude, we have clear opportunities for growth across a diversified North American footprint and good operating leverage across our U.S. business. With strong market positions and proven strengths on both sides of the border, our large commercial platform positions us well. There's good momentum in Canadian P&C and our wealth franchise had strong growth opportunities in North America and select global markets. We'll focus on efficiency through core operations and technology integration, particularly for our retail businesses across North America. Over the last 3 years, we made structural changes in our technology architecture and have completed a large systems conversion and integration process. These accomplishments demonstrate our ability to execute against our strategic priorities. A strong capital position continues to give us flexibility and we're confident in our ability to earn industry-leading customer loyalty to increase market share and drive revenue growth. I want to thank our customers for their loyalty and all of our employees for their commitment to the bank and to our customers. And with that, Tom, I'll turn it over to you. Thomas E. Flynn: Thanks, Bill, and good afternoon, everyone. Bill has covered the annual results, so my focus will mainly be on the quarter. Turning to Slide 9. Adjusted net income was $1.1 billion in the quarter. From an operating perspective, we had continued momentum in wealth management and P&C Canada in the quarter. We also had higher security gains, which were partially offset by softer results in Capital Markets due to lower trading revenue and higher taxes and by credit provisions, which were higher in the quarter. Adjusting items reduced reported net income by $14 million and are detailed on Slide 31. Moving now to Slide 10. Q4 adjusted revenue was $4.1 billion, up 4% both year-over-year and quarter-over-quarter. Adjusted net interest income was up 1% year-over-year with good volume growth in P&C Canada and continued loan growth in U.S. P&C, offsetting lower NIM. Adjusted net interest income was down 1% from Q3, due to lower trading net interest income and NIM. We had good growth in adjusted noninterest revenue, which was up 6% year-over-year, driven by higher security gains and mutual fund revenues partially offset by lower trading revenue. Noninterest revenue was up 10% quarter-over-quarter, largely due to higher security gains, partially offset by lower trading and insurance revenue. The stronger U.S. dollar increased adjusted revenue by 2% year-over-year. Turning now to Slide 11. Expenses continued to be well managed. Q4 adjusted expenses were $2.5 billion, up 3% year-over-year or just 1% adjusting for the stronger U.S. dollar. The small year-over-year increase was primarily driven by higher employee-related costs, including pension and higher regulatory-related costs. Adjusted expenses were up 2% from Q3, largely due to higher technology and advertising expenses. As you know, we have a new Accounting Standard on pensions coming in next year. This will increase annual pension expense by approximately $65 million pretax. I also note that as we do every year, we will record costs related to employees eligible to retire in the first quarter of next year. As shown on Slide 12, the Basel III Common Equity Tier 1 ratio remains strong at 9.9%. The ratio is up 30 basis points from last quarter, due primarily to higher capital levels. Risk-weighted assets were relatively consistent with Q3 levels. Looking forward to next quarter, we have the credit valuation adjustment or CVA, capital charge beginning to phase in and this will reduce the ratio by approximately 20 basis points in Q1. Moving to Slide 13. Canadian P&C continues to demonstrate the momentum we saw last quarter, with revenue growth up 4% and adjusted net income growing 6% to $472 million. Loan growth continued to be good with both personal and commercial loans up 11% year-over-year. On the deposits side, growth was also good, up 9% year-over-year and our continued focus on commercial deposits resulted in balances increasing 14% year-over-year. NIM was down 3 basis points quarter-over-quarter, with this driven mainly by changes in mix. Expenses were up just 2% year-over-year and were flat compared to last quarter. With the revenue growth and low expense growth, Canadian P&C ended the year with positive operating leverage of 2.7% and an efficiency ratio of 50.6%, 130 basis points better than last year. Lastly, with respect to PCL, commercial provisions were higher this quarter primarily due to 1 commercial account. Moving to Slide 14. U.S. P&C adjusted net income was USD 113 million, down year-over-year and from Q3 with above-trend provisions in both the consumer and the commercial portfolios. The benefits of continued strong commercial loan growth were offset by lower margins, resulting in revenue of USD 693 million, down 8% year-over-year. Revenue was down 2% quarter-over-quarter, driven primarily by lower mortgage-related noninterest revenue. Net interest income was relatively unchanged from Q3 as good loan growth offset a 10 basis point decline in NIM due to competitive pressures and continued deposit spread compression. Expenses were 3% lower year-over-year as selective investment in the business and higher regulatory-related costs were more than offset by synergy-related savings. And lastly, as mentioned earlier, credit provisions were high this quarter compared to what we've experienced through the year. Total loans were up 3% year-over-year and up 1% quarter-over-quarter. Core C&I loan growth continued to be strong with balances up 19% from last year. Turning to Slide 15. BMO Capital Markets adjusted net income was $229 million, which is below the levels we've seen for the past year. The fourth quarter last year included particularly strong trading revenues and a recovery of prior periods' income taxes. Revenue was down 11% year-over-year due to lower trading revenue, given the strong quarter a year ago and also due to market uncertainty this quarter associated with the tapering of quantitative easing and the U.S. debt ceiling issues. This was partially offset by higher M&A and debt underwriting fees. Expenses were down year-over-year, primarily due to lower performance base cost and up 1% from Q3 due to increased technology costs. Moving onto Slide 16. Wealth management continued to show strong operating momentum and had adjusted net income of $319 million. Net income was up significantly in part from $121 million security gain. This investment has continued to perform well and has contributed to the growth in unrealized security gains in the quarter. Other wealth businesses performed very well with adjusted net income up 38% year-over-year. Strong growth was driven by higher client assets, increased transaction volumes and a continued focus on productivity. Q4 performance was consistent with the record performance of the prior quarter. Insurance results were good, with adjusted net income of $69 million in the quarter. Adjusted expenses were up 7% year-over-year primarily due to higher revenue-based costs and higher marketing spend to drive future revenue growth. Turning now to Slide 17. The corporate segment had a net loss of $36 million on an adjusted basis, compared to net income of $41 million a year ago and was relatively unchanged from Q3. Adjusted revenues were lower year-over-year due to a decline in treasury-related items and other items, none of which were individually significant. Quarter-over-quarter, adjusted revenues improved primarily due to lower group teb offset. Adjusted recoveries of credit losses were lower year-over-year and from Q3, largely reflecting reduced recoveries on purchased credit impaired loans. As a reminder, all acquired loan accounting items are recorded in the corporate segment. Adjusted expenses were higher year-over-year, primarily due to higher pension and benefit costs and regulatory-related costs, partially offset by lower technology costs. The quarter-over-quarter expense increase was primarily driven by technology. To close, we had record net income and EPS for fiscal 2013 and feel confident about how our businesses are positioned heading into 2014. And with that, I'll hand it over to Surjit. Surjit S. Rajpal: Thank you, Tom, and good afternoon, everyone. I will start on Slide 20. Specific provisions, excluding the purchased portfolio, were $244 million, an increase of $91 million from the previous quarter. The increase was primarily from our P&C businesses in both Canada and the U.S. The quarter-over-quarter change in U.S. P&C consumer provisions is due to enhancements to identify borrowers who have declared bankruptcy but are still current in their payments. For such borrowers, the loans must be classified as impaired and written down to the value of the collateral, in accordance with regulatory guidance. This had a $24 million impact on U.S. consumer provisions in the quarter, absent which the U.S. consumer performance improved. We also saw higher PCLs in both U.S. and Canadian commercial portfolios. As I have said on previous calls, there can be variability in commercial provisions. This quarter we had a few accounts on this feet of [ph] provisions. I do not view the PCL agrees -- increase as symptomatic of an underlying trend, as the U.S. economic environment continues to improve and conditions in Canada remain stable. Looking at the full year, U.S. P&C commercial PCLs has significantly improved at 26 basis points, compared to 37 basis points in 2012. Canadian commercial PCLs was slightly higher at 28 basis points, compared to 25 basis points. And overall, total PCLs, excluding the purchased portfolio was 32 basis points in 2013, a 10-basis point improvement over 2012. The recovery on the purchased credit impaired portfolio was $104 million for the quarter, which was lower than last quarter. Recoveries for the full year were $410 million and were better than expected. Given that the portfolio is now down to about 1/5 of its original size, recoveries will moderate both in size and pace. As in previous periods, we will no doubt continue to take advantage of our strong workout skills, as well as loan sales to resolve these portfolios. Moving to the next slide. Total bank formations were largely flat to last quarter at $614 million. Gross impaired loans continued their declining trend this quarter and decreased as a result of low formations in the Purchased Performing portfolio. GILs as a percentage of gross loans and acceptances, including purchased portfolios are now at 91 basis points. From a credit perspective, we had a good year in 2013 and I expect continued good performance in 2014, given the quality of our book and the economic outlook. I will now turn it over to the operator for the question-and-answer portion of today's presentation.

[Operator Instructions] The first question is from Robert Sedran with CIBC. Robert Sedran - CIBC World Markets Inc., Research Division: I appreciate that the medium-term targets that the bank sets out are exactly that, they're not meant to be applied to the upcoming year, but in contemplating the growth rate that we might think about for next year, would we be using $6.30, that the adjusted number from this year as the base or would you counsel us to sort of think of the growth into 2014 in a different way? William A. Downe: We view the $6.30 as the starting point. Robert Sedran - CIBC World Markets Inc., Research Division: And so, again, I know you're not going to provide me with a guidance range in terms of the upcoming year but would you be, like -- is the board looking at 7% to 10% off of that as the way it's looking to -- to look at management's performance next year? William A. Downe: Well. I won't speak for the board. We set the medium-term targets and strive to achieve them every year recognizing that some years, we may be above but over time, these are the -- this is the range we expect to operate in. And it basically, allows for the vagaries of things that might happen in the year that are not in the ordinary pattern. Robert Sedran - CIBC World Markets Inc., Research Division: Okay. And Surjit, just to come back to the purchased credit impairs. I know it's probably hard to give a whole lot more granular guidance than what you've given but is there anything more you can give us in terms of comparing 2014 to what we saw in '13. I think its seems pretty clear that '13 was better than you probably would've expected a year ago on that front. Should we -- is there the potential that '14 could be better than what you're expecting as well or just the size of the portfolio has gotten to a point where it has to trail off meaningfully just by definition? Surjit S. Rajpal: You are correct in saying that the size of the portfolio is significantly lower. It's about 20% of where it was. And in some ways, the surprise we had, or I should say, the better-than-expected performance we had in 2013, does impact what we can do in 2014. With that said, the portfolio is rather small, so if I was looking at where we could possibly be for the whole of next year, I'd say we'd be in the region of, let's say, $100 million give or take, and probably a little weighted towards the early part of the year and with the value maximization strategy as you can tell, there are lots of things that happened. Some of this portfolio is already migrating to performing. We are restructuring some part of it. Some part of it gets repaid, some part of it gets refinanced and, of course, we do opportunistically look at loan sales as well. So I would say, for 2014, $100 million plus or minus would be a good number.

The next question is from Peter Routledge with National Bank Financial. Peter D. Routledge - National Bank Financial, Inc., Research Division: Thanks for actually doing this on your own day, it helps. Question on P&C Canada, quite strong loan growth, and Frank, I'll invite you to just give a -- give us your thoughts on what's going well there. The other thing that struck me was that NIMs were down, and I'm kind of wondering why? And I guess the first question that comes to mind is 100% of your newly originated loans in the year coming from BMO's branch network? Franklin J. Techar: I assume when you're asking those questions, you're asking about the mortgage growth? Peter D. Routledge - National Bank Financial, Inc., Research Division: Yes. Franklin J. Techar: We did have strong loan growth across, virtually all of our products, including our commercial businesses, Tom and Bill have already pointed out. The mortgage growth though, I just might take a minute on that one and start at the start. We do, as you know, have the smallest portfolio of the big 5 banks in Canada, and therefore, we've got a little room to grow. We also view the mortgage business as attractive. It's one of those products where we can bring new customers into the company. And we've been successful in doing that over the last couple of years, and we have had the objective to grow faster than the marketplace as part of our strategy, which I've talked about in the past as well and so I would, I would only say that, we have been successful based on our recent performance and we're hoping to continue to build on that in the future. We have grown as a result of a couple of things: The first one is, we've had great products in the marketplace, products that have been attractive to customers looking to purchase homes and we've also had great products because they've helped us from a retention perspective, our 5-year product is definitely helping at this point in time as fewer people are refinancing. And on top of that, we've had strong sales management performance in our proprietary channels, so if you look at our mortgage growth, which over the course of the year, has been in the mid-double digits, our proprietary channel growth has been double digits as well. Growth coming from our branches and from our mortgage specialist sales force. So for all those reasons, I'm happy with the growth in our mortgage business and we're going to continue to do everything we can to grow as rapidly as we can, recognizing that we're doing it with our normal, prudent, consistent, conservative underwriting standards as well. Yes, go ahead. Peter D. Routledge - National Bank Financial, Inc., Research Division: I was just going to say, are you experimenting with third-party channels for mortgage origination? Franklin J. Techar: We funded third-party mortgages every year that I've been associated with the business. We do it opportunistically based on return and quality criteria and overall, the third-party mortgage book represents a small percentage of our mortgage business. Peter D. Routledge - National Bank Financial, Inc., Research Division: So you wouldn't say that's the reason why your NIM came down? There are other factors other than that. Franklin J. Techar: Well, I do -- I would say that our mortgage growth being as strong as it is, is having an impact on margin but I would also just point out that over the last 2 quarters, our margin's down 4 basis points. I think I guided towards 2 to 4 basis points a quarter. So it's actually been at the low end of the range. And I'd also point out the fact that our net interest income is up quarter-over-quarter. So we're still growing our revenue at a time when our NIM is continuing to be under pressure and more so from competitive pressure than the growth in our balance sheet.

The next question is from Mario Mendonca with TD Securities. Mario Mendonca - TD Securities Equity Research: Two quick questions. First, for Mark Furlong, this is very broad. Looking at the second half of the year and it was a little more challenging, the second half. Do you think it would be a reasonable expectation that U.S. P&C earnings growth could be positive in 2014? Do you actually -- do you think that you can actually grow earnings from the base that we saw in 2013? Mark F. Furlong: Well, of course I think we can grow earnings from the base you saw in 2013. The early part of the year -- we have a little margin compression that we will work through that should neutralize itself by the end of 2014. But as you've seen in the net interest income line, the loan growth has about offset the declines in margin. The mortgage business is changing a little bit in the U.S, it's more to the purchase side. I think that's kind of going through its normal evolution right now. We'll manage expenses really well in 2014, but we feel pretty good about where the business is at. The commercial business and business banking pipelines are still very, very strong. Home equity business is very strong in the U.S. We still have average age of an auto in the U.S. is around 11 years, so expect that business will be -- will continue to be strong. And yes, so I mean we have pretty strong expectations about what we'll do in 2014. Mario Mendonca - TD Securities Equity Research: And part of the reason I asked the question is the revenue growth, the noninterest revenue growth in the segment this quarter. You referred to lower mortgage revenue, are we talking about lower gains on securitized mortgages or is there something else? Mark F. Furlong: Actually it went up a little bit. The change this quarter was just the revaluation of the pipeline that's going through the portfolio. And the pipeline is down kind of in a seasonal low here as we get near holidays. But I expect it will begin to come back up in 2014. So I wouldn't read anything on that. I think we'll have a good mortgage year next year. And expect that in spring, we'll continue to see a lot of home purchases in the U.S. I think one of the interesting things about the U.S. is that we see like the Case-Shiller data come out and it talks about the increase in home prices and we forget that we have a big chunk of our businesses that sits right in the Midwest. And Chicago really has only had a few months, it's strung together with home price increases. The same for Wisconsin. So both of those markets are still coming back strongly. They're both still underwater from the peak in the neighborhood of about 20%. So both are coming back strong now and that creates upside on the home purchase side, it creates upside on the home equity side. And unemployment's coming down still, which is also positive. Chicago's a little bit over financial average, Wisconsin's a little bit under. And that's where our biggest density is in terms of customers and biggest MSAs that we have concentration. So both those markets are still strengthening, so we feel pretty positive about, but kind of the entire -- all the markets that we're in right now and the opportunity to grow next year. Mario Mendonca - TD Securities Equity Research: So I was a little confused about, you said the revaluation of the mortgage pipeline. Mark F. Furlong: In the U.S., we do a mark-to-market every quarter, and what's in the pipeline based on the probability that it will fund. And so we had a lower pipeline at the end of the fourth quarter than we did at the end of the third quarter, but expect that pipeline to grow into the -- 2014. So it's -- that would say future fundings will be a little bit lower for the next quarter or so, but expect to see good growth into 2014.

The next question is from Steve Theriault with Bank of America Merrill Lynch. Steve Theriault - BofA Merrill Lynch, Research Division: For Frank to start please. Frank, I see headcount is down almost 800 in the quarter. I think that's the biggest swing I can recall seeing. So could you give us a little color on that. And if you could also speak to expenses. Lost in maybe the credit noise is that it was a very good quarter on expenses. So can you talk a bit about your degree of confidence you'll seeing meaningful positive operating leverage next year. And I have a quick follow-up for Tom Flynn as well. Franklin J. Techar: Thanks, Steve. Your 2 questions are related a bit. We did see a big reduction in the headcount. 2 factors there. 1, is our continuing work in improving our processes and efficiency and so that's good news and I would -- I'd just say that those are sustainable changes as we look into 2014. For the quarter, we overshot a little bit. We do have some outstanding vacancies that I would expect we'll fill as we go into the first quarter or 2. So the number's probably a little low this quarter relative to our expectation for a run-rate going forward. My expectation for 2014 is we're going to have a better year and part of that is the operating leverage improvement that we've seen over the last 2 quarters is going to continue. So we will continue to manage our expenses well. We did that in 2013, in the early part of the year as you know, we just didn't have the revenue growth to cover it. And I'm certain that the momentum we've seen in the last half of the year is going to continue into '14. Steve Theriault - BofA Merrill Lynch, Research Division: Okay. And then just for Tom Flynn, just on the tax rate, you either mentioned or I noticed it was a little higher this quarter. Can you remind us of what you've highlighted in the past as a sustainable tax rate. Is there anything going on tax-wise that might make us worry that the number could head higher over the next year or 2? Thomas E. Flynn: The guidance we've given around the tax rate is to point people to a number in the low 20s, and that continues to be the kind of range that we would point people to. In the current quarter, the rate was high. Relative to that, it was 22.4% and it was higher because of higher levels of income in foreign jurisdictions subject to higher taxes, and the main driver there was the security gain in the U.S. And we also had lower levels of tax-exempt income. I would point out as well that in Q4 of last year, the tax rate was quite low. It was, I think 17.9%. So it is a factor in the year-over-year performance that we've had this quarter. Steve Theriault - BofA Merrill Lynch, Research Division: Is there anything in particular driving the lower tax-exempt income? Thomas E. Flynn: Not really, it moves around from quarter-to-quarter. So I would say not really, and we're comfortable with the guidance that we've given in the past and really aren't moving off that.

The next question is from Michael Goldberg with Desjardins Securities. Michael Goldberg - Desjardins Securities Inc., Research Division: Do you want to remind us what your operating leverage objective is, I guess, the medium-term and for 2014. And what flexibility do you have in expenses to achieve it? Thomas E. Flynn: It's Tom, Michael. The midterm target that we have around operating leverage is operating leverage of 2%, and we're focused on achieving that in 2014 through good revenue growth and continued good performance around expense management. We feel very good about P&C Canada operating leverage in the quarter, which is 2.7%, and Frank has talked about his expectations heading into next year from a revenue and an expense perspective and the likelihood of good performance continuing from an operating leverage perspective in that business, which is almost 1/2 of the total. On the wealth side of the business, we continue to have good revenue growth in the traditional business. And I would say very good productivity management in that business as well. And in our U.S. capital market business, where we've made significant investments, we've had stronger performance during this year and we expect that to continue into next year, driving positive operating leverage. So we've got, we think a pretty good line up relative to the target for the year and expect to have positive operating leverage given the revenue outlook and the continued focus on productivity. Michael Goldberg - Desjardins Securities Inc., Research Division: And in both Canada and the U.S. separately, maybe Frank and Mark can just comment. Do you think that we're at the bottom of net interest margins or if not, how far away -- what has to happen before we get to the bottom? Franklin J. Techar: Michael, just from a Canadian perspective, again, I'll repeat, our expectations for NIM in the Canadian P&C business would be 1 to 2 basis points a quarter, pressure on margins as we move forward. And there's 2 things that continue to be at play. The first one would be the low interest rate environment. To the extent we see rates rise in particular, the term rates, we'll see that pressure abate. And the second one is just normal competitive pressure with respect to the business we're doing in particular on the commercial side. So they're continuing to play out and my expectation is that, that will continue as we look into 2014. Mark F. Furlong: And then in the U.S., I don't really think my perspective has changed so much. I mean the range is probably something like 4 to 8 basis points compression on a quarterly basis, and that will bottom out toward the end of the year. Our expectation is that we'll see rates begin to rise near the end of the year and that will be a positive for us. We are asset-sensitive in the U.S., and there is some -- a pretty material upside to that position and we feel relatively good about where we're at. In the interim, our job is to make sure we can grow the balance sheet at a speed that will offset the margin decline. So I think we're in a decent position by the end of the year.

The next question is from John Aiken with Barclays. John Aiken - Barclays Capital, Research Division: Bill, with some -- your capital level is at 9.9%, Tom mentioned that these [ph] and the CVA is going to cost about 20 basis points, but taking a look at this philosophically. Do you actually need to run at a close to 10% ratio, or over the medium-term, should we actually expect risk-weighted asset growth to accelerate and overtake the accumulation of capital? William A. Downe: John, it's a good question. As I said at the outset, we do think organic growth will be stronger. So I think business growth is going to have the ability to absorb some proportion of the capital. If you look at 2013, I think the way that we handled the generation of capital is really quite striking in the context of the larger competitive environment. We bought back $670 million worth of shares. We paid a $1.9 billion of dividends and we increased the common equity of the bank by $1.9 billion. And what that demonstrates is the earning power of the bank and what happens when you have a strong starting capital position. It gives you options and choices and we really haven't had the kind of underlying loan growth within the U.S. footprint that I think I would categorize as a more normal loan growth on the personal side. We've had strong in commercial but on the personal side, not nearly as strong. So I do think that there will be absorption. And as all the businesses grow, they will use more capital. But we've been able to demonstrate that having the buyback available gives us a very good outlet for the excess capital and it certainly paid off in 2013.

The next question is from Brad Smith with Stonecap Securities. J. Bradley Smith - Stonecap Securities Inc., Research Division: I was just wanting to talk a little bit about the securities gain in the U.S., and understand better exactly how that happened. I mean was that just a straight-out sale of a portfolio? And if so, what was the underlying value of it at the time? Thomas E. Flynn: It's Tom, Brad. The security gain resulted from a change in the accounting treatment in an investment from equity accounting to available-for-sale accounting. And under IFRS when you have that change, you mark the investment at market and take a gain equal to the difference between the market value and our cost. So our cost at the time was about $100 million. The total value of the security was around $290 million, and the pretax gain was the $190 million. The investment has continued to perform well since we remarked it and going forward, under the accounting, we'll take changes in the share price through OCI until realized and when realized, through the P&L. And this is an investment that related to a relationship we had with a wealth management firm in the U.S. It's been a very good relationship for us through time and the investment has done very, very well. So we're pleased with the relationship we've had and the performance of the investment. J. Bradley Smith - Stonecap Securities Inc., Research Division: So then Tom, just as a follow-up. There was no cash impact from this gain realization and am I to understand that you expect to have these types of gains going forward? Thomas E. Flynn: The answer to the first question is, that's correct. And I think we would absolutely expect to have continued security gains. And every quarter, we have security gains in our business. This quarter, they were higher, given the gain that we had. Other security gains happen to have been relatively low in the quarter. And so I'm not sure that we'll expect gains at this level but they will be part of the mix of our revenue going forward as they have been in the past.

The next question is from Gabriel Dechaine with Crédit Suisse. Gabriel Dechaine - Crédit Suisse AG, Research Division: Just wanted to follow up on the NIM question for the U.S. Mark, you seem pretty confident it's going to settle out at the end of next year. I just want to talk about, if you could talk about what are some of the assumptions there. Is it the CRE running off and the legacy stuff nearing its end? It sounds like you're expecting a rate increase or that the bulk of the securities portfolio and the loan portfolio just having repriced in the low rate and more competitive environment. If you can kind of go through some of your thoughts there, I'd appreciate it. Mark F. Furlong: Sure, the deposit portfolio's coming, it's settling in at what I think is about the level where it's at. We've seen a little competition on the lending side. I think that will begin to neutralize itself in kind of the middle of next year. The new assets that we're adding, of course, there are slightly lower spreads than some of the assets that we have on the books. And then we expect a rate rise at the end of the year, and I think that will have kind of a neutering effect on the decline in the margin. But I mean it's -- when you're forecasting this out 3 or 4 quarters, this is an estimate based on what we think is going to happen. And we try to be conservative, we try to be accurate and -- but I mean that's what it is; it's an estimate. So the last 2 quarters, we had a little more rate compression than I thought. I think that 4 to 8 range that I answered one of the earlier questions is a pretty reasonable expectation for what I see happening in the next couple of [indiscernible]. After that, I'm sure it's a little bit rougher when you look at the estimate. Gabriel Dechaine - Crédit Suisse AG, Research Division: Okay. And then given these -- the revenue headwinds I guess we've seen over the past year. We've seen the mix in the U.S. moving up rather than down as I guess, many had hoped. Wondering are you willing and able to bring expense growth even - make it even more negative than it currently is or is reinvestment holding in that back? Mark F. Furlong: Well, we have done some reinvestment in the business. We've been relatively flat with expenses. Near the end of the quarter, you can see FTE counts down and that happened more near the end of the quarter. And so as you look at the mortgage business, as we look at -- some things we've done in the branches. For example, half of the system was using a branch scheduler based on transaction activity and time of day and the second, the other part of the branch franchise we rolled that scheduler in and that freed up some personnel that we reallocated elsewhere. So we'll continue to use technology to find ways to manage our expense levels but I think we'll be able to keep expenses relatively neutral during 2014 compared to where we ended 2013, but we'll make some investments. We'll find some sales opportunities where we have the right mix of folks to add. But we'll be pretty judicious about what we do on the expense side. Gabriel Dechaine - Crédit Suisse AG, Research Division: Actually if I could sneak one more in for Tom. We can spend a lot of time talking about the segments but the biggest delta in adjusted earnings for the year was in corporate. It was nearly $300 million, that's on an adjusted basis. You talked about, let me see here, the higher pension expenses next year. I guess, the credit recovery they are going to be maybe a quarter, so down $300 million. I'm wondering if there are any positive offsets or some expenses that are embedded in what we saw, revenue items that we saw in the corporate segment that are going to flip around and turn positive next year to offset some of those items. Or what should we model for corporate, I guess is another way of saying it... Thomas E. Flynn: Corporate is a tricky segment to model because the numbers move around and we've got some residual treasury-related items in there. If you look at the performance of corporate over the last 6 quarters and you exclude loan losses in total, the recoveries and otherwise, the number would be around an average of negative $100 million. I think heading into next year, we would hope to have some upside on the corporate revenue line, with that reflecting a better rate environment and the PCLs will move directionally in the way that Surjit talked about. Not all of the pension item will end up in corporate because we do allocate expenses out, and the majority of that pension expense will get allocated out with other expenses to the relevant operating group. Or maybe if I could just go back very quickly, to your comments as well on expenses in P&C U.S. And in U.S. dollars, the expense line for the year was down year-over-year by, I think it was about 4%. So we did have synergies coming in, offsetting the reinvestments in the business and some regulatory costs that Mark talked about on a U.S. dollar basis. Gabriel Dechaine - Crédit Suisse AG, Research Division: Okay. And if I'm interpreting, Mark, correctly, so next year closer to flat, is that kind of... Mark F. Furlong: Yes, they'll be closer to -- I mean, the fourth quarter expense level is a relatively good indicator, where I think expenses will be. I mean, some quarters will be up a little bit, some will be down a little bit. But don't expect a big rise in expenses in 2014.

And the last question is from Mario Mendonca with TD Securities. Mario Mendonca - TD Securities Equity Research: Asked and answered. Thank you. William A. Downe: Thanks very much for your questions. I appreciate it. Let me turn the call over to our business heads and get some comments on the outlook from their perspective. And we'll start with Frank and then Mark [indiscernible] and Tom Milroy will finish up. Franklin J. Techar: Okay, thanks, Bill. A number of these points I think I've already made in responding to some of the questions but in looking at Canadian P&C banking this year, we did have record earnings of $1.9 billion. And maybe most importantly, we ended the year with a really good momentum, which I continue to expect to see more of in 2014. We've made progress on productivity, focusing on streamlining our processes and investing in our channels and we're going to continue to improve our branch online and mobile capabilities, and streamline our frontline processes in support of our customer experience and efficiency objectives. With the strong balance sheet growth continuing, a moderating margin pressure and stronger noninterest revenue growth, I expect revenue growth to continue to improve in 2014 above the 4% levels that we saw in the second half of 2013. I continue to believe our strategy is working and I expect, as I said earlier, 2014 to be an even better year than 2013 for Canadian P&C. I'd just maybe close by saying that a month into my new role as Chief Operating Officer has only reinforced my belief that in our retail, commercial and wealth businesses, we've got many opportunities to redefine ourselves and work more efficiently and capitalize on our North American scale that we've built over the last few years. So with that, I will turn the mic over to Mark. Mark F. Furlong: Thanks, Frank. In U.S. P&C, we had over $600 million in adjusted income this year. This is a similar level to last year. Strong C&I loan growth overcame headwinds from low rates, competition in commercial banking and the runoff of nonstrategic portfolios. I see a number of positive signs as we head into fiscal '14. First would be commercial grew new clients by 10% last year, adding to a strong mix of customers. C&I loan growth has consistently been in the mid to high double digits all year and we expect strong growth in 2014. In commercial real estate, we added over $2.1 billion in new commitments and we began to see some of that growth at the end of fiscal '13. The pace of adding new business banking customers has increased by almost 75% since the start of the year with a pipeline 30% higher than at the same time last year. We continue to have significant opportunities and in October, we had the highest level of business banking calls in the entire year. In personal banking, we grew personal checking and savings deposits 8% in 2013. That will be a strong source of cost-effective funding as we grow our consumer loan book. These positive factors will help to offset ongoing margin and competitive pressures. Revenue growth will continue to be difficult in the first half of 2014. But as I mentioned, we should begin to see origination volumes and balance sheet growth overcome competitive pricing in the second half of the year, which will positively impact revenues and earnings. And with that, let me hand it off to Gilles. Gilles G. Ouellette: Great. Thanks, Mark. We had a good 2013 and we have good momentum and feel quite optimistic about 2014. One of the reasons that our assets this year grew by 14%, and that's really without much help from the Canadian market until the fourth quarter. And since as you know, most of our business -- in our fee businesses, the increase in assets results in revenue growth. In the last quarter also, the tone of the market improved and we think that should help our transactions volume. We've made a number of changes in our businesses in the last 2 years, and that led to a higher satisfaction scores and a number of industry awards. Clients are saying that they like what we're doing and we think that should help us grow our client base. And if there's a pickup in interest rates in the latter part of the year, I mean, this should help, as you know, our insurance business but also our spread business, because the spread revenues are -- is important to some of our wealth businesses. So we've had a good 2013, and we expect a very strong 2014. And with that, I'll pass it on to Tom. Thomas E. Flynn: Thanks Joe. We had a good year in capital markets with net income growth of 7% and an ROE of 18.9%. We believe the Canadian business is diversified and well-positioned across the market. And we would expect this business to continue to perform well going forward. The capabilities we've built in the U.S. are making an increasing contribution to our results with very good net income growth this year and we're making an acceptable return. We expect continued growth in revenue, net income and ROE from our U.S. segments. It's worth noting that our U.S. capabilities also enhance the competitiveness of our Canadian offerings. I feel confident about our prospects for continued growth coming from our continued focus on adding core clients across the North American platform. Bill, over to you. William A. Downe: Thanks, Tom. Let me summarize. We're heading into next year with confidence and momentum across our businesses'. Investment in corporate banking provides capital markets with operating leverage against a recovery in financing and M&A. In our largest business, Canadian P&C, our balance sheet is the strongest it's ever been. The growth in both personal and commercial segments across both loans and deposits, and we expect improved revenue growth to continue in 2014. U.S. P&C performance will continue to be led by our strength in commercial banking, while we position personal and small business banking for improved profitability and winning new customers. And all segments of wealth management start from a very strong competitive position and a growing base of managed and administered assets. I'd like to take a moment now finally to pay tribute as many have done and are doing today to our longtime friend, Paul Desmarais Sr. As a company that has its roots in Montréal, we have a great appreciation for all he accomplished for the business community in the city, and for Québec and for Canada as a whole. Mr. Desmarais was a great Canadian with a global outlook. He garnered respect from around the world. As an entrepreneur, he set the standard for others. On behalf of everyone at BMO, we offer our condolences to his family and friends. And as this is our last call for the year, again, I'd like to say thank you, to both the analysts and the investors who follow the bank so closely, and wish everyone the best for the holidays. Thanks for joining us and good afternoon.

Thank you. The conference call has now ended. Please disconnect your lines at this time. Thank you for your participation.